Return and Refund Policy
At Rayhong Store, we are committed to ensuring your complete satisfaction with every purchase. Prior to shipping, all products undergo meticulous visual inspection to ensure their quality and condition. However, if you encounter any issues with your order, we provide clear guidelines for returns and refunds outlined below:
Return Requests:
You have the option to request a return for any reason within 14 days of receiving your order. Defective items must be returned in their original condition, complete with all packaging and manuals.
Refund Conditions:
We offer a full refund or replacement in the following scenarios:
- Defective items
- Lost items
- Items shipped in error
- Out-of-stock items
Partial Refunds:
Partial refunds may be issued in the following cases:
- Incorrectly purchased items
- Items returned more than two weeks after delivery
- We do not offer refunds, but exchanges may be possible in the following cases:
- Incorrect address provided
- Unable to deliver due to address not found
- Recipient failed to retrieve the package
Return Procedure:
To initiate a return, please contact us at contact@rayhong.store. If the return is due to a defect in our product or a processing error, we will provide a prepaid shipping label or refund to cover reasonable return shipping costs. Otherwise, you will be responsible for return shipping fees.
Please note that international returns may take up to one month to reach us. Once we receive the returned package, our team will process your refund within 2 business days and notify you via email.
Initiating Returns:
To initiate a return, refund, or exchange, please contact us at contact@rayhong.store or through our "Contact Us" page. You may be required to provide receipts, proof of purchase, and any relevant photos or videos demonstrating product defects or processing errors.
Upon confirmation, you can expect to receive your replacement or refund within 1-3 business days.
At Rayhong Store, we prioritize your satisfaction and appreciate your cooperation with our return and refund policy. If you have any questions or concerns, please feel free to reach out to us at contact@rayhong.store.